Last summer it came to my attention that Westlaw Canada has a glitch in the way it handles searching citations, which I posted to this blog on August 31, 2009. This email is an update to that glitch.
If you enter a citation in the Find box (Home page) you can use periods or no periods, e.g.: 46 c.p.r. 3d 492 works, as does 46 cpr 3d 492. But, if you enter a cite in the Citation box under the Cases template, it only works with periods, e.g. 46 cpr 3d 492 returns zero results. I reported the issue to Carswell and initially they hoped to fix it. But it turns out the cost associated with doing so would be enormous so it will not be fixed.
However, they did agree to add a note to the Citation box at the Cases template to remind users to use periods in a citation. Unfortunately, they can only do that at their regularly scheduled maintenance. I don't know when that will occur. In the meantime you may want to ensure you include this tip in any training sessions your lawyers and students receive.